Processing Times
Orders are typically processed within 1-3 business days. Custom or made-to-order items may take longer, and processing times will be indicated in the product description.
Shipping Methods
We ship orders using Canada Post to ensure reliable delivery. Shipping costs are calculated at checkout based on your location and the size of your order.
Estimated Delivery Times
Within Canada: 2-10 business days, depending on the service selected at checkout.
Please note that these are estimates and delivery times may vary due to postal service delays, customs processing, or other factors beyond our control.
We currently don’t ship outside of Canada, though this may change in the future. Thank you for your understanding.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (where available). If you do not receive this email, please check your spam folder or contact us directly.Lost or Damaged Packages
Lost or Damaged Packages
We take great care to ensure your order is packaged securely. However, if your package is lost or damaged in transit, please contact us at hello@kristineleedesigns.com within 7 days of the estimated delivery date. We will do our best to resolve the issue with you.